Refund policy

All products will be closely inspected before being shipped out, if you however do receive a defective or incorrect item, we have a 3-day policy, which means you have 3 days after receiving your item to inform us.

Earrings:
For hygiene reasons earrings may not be returned or exchanged unless faulty.

Bangles, Bracelets & Necklaces:
We do not offer any refunds on these products, unless the item is faulty. Should you be unhappy with your purchase, we will gladly provide you with a store credit to the value of the product OR you may exchange it for another product of the same value. The customer is liable for the courier fee both ways. To be eligible for an exchange, the product needs to be in its original condition and packaging.

Rings:
No refunds will be given for purchasing the incorrect ring size as ring sizing guides are provided on the website. We are however happy to arrange a ring size exchange. The customer will be liable for the courier fee, both ways.

 A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. 

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sereno.au. 

If your return is accepted, we’ll send you instructions on how and where to send your package.

Refunds for Defective Product:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sereno.collection@gmail.com.